Description

DEFINITION
Under the general supervision of the Assistant Commissioner or designee who directs and administers the investigative, audit, and inspection activities, this position is responsible for investigating work involving the close study and systematic inquiry of complaints by consumers regarding undesirable practices from the various professions. The Special Investigator performs related activities to facilitate resolution of the matter, either informally, by contractor corrective action, or formally through disciplinary action, and responds to complaint inquiries and assists complainants. This position schedules and conducts on-site meetings to investigate and mediation of disputes between contractors and property owners. Such disputes may involve breach of contract, deviation from plans and/or specifications, improper workmanship, violation of building codes, and other related industry standards.

The Special Investigator develops recommendations and through negotiation and mediation works to secure voluntary settlements and resolutions. The Special Investigator, acting individually and as part of a team, conducts simple to moderately complex investigations or fact-finding studies involving suspected or alleged violations that may span across organizational lines and involve US Federal Agencies, as well as private entities. Work is reviewed for conformance with established policies, rules, regulations, and procedures.

Duties and Responsibilities

DUTIES (NOT ALL INCLUSIVE)
Responds to consumer complaints as it relates to the respective professional boards and commissions.
Photographs all violations or potential issues and logs the actions taken.
Conducts or participates in investigations related to the professional boards.
Coordinates possible resolution of a complaint by conducting meetings and discussions with contending parties, addressing all alleged complaint items.
Testifies in Board hearings.
Analyzes the request, complaint, or allegation in relation to appropriate laws, and regulations of the government.
Investigates complaints regarding unethical business practices.
Identifies the issues involved and any written or interview evidence needed.
Establishes the interrelationship of facts and/or evidence in the case through questioning of principals and witnesses, taking sworn statements, securing related documents and other materials, as well as performing extensive record searches and analyses.
Writes clear, concise, comprehensive reports of investigations utilizing all pertinent field notes and other data.
Testifies on behalf of the Government in criminal, civil, and administrative hearings.
Reports findings in cases to the Agency-heads making recommendations as required, so that action may be taken prior to the submission of a formal report to safeguard the government, its property, or reputation.
Coordinates with local or federal counterparts of other agencies and with members of Virgin Island law enforcement organizations in transferring certain cases or investigations that extend beyond the office's legal mandate.
Performs other related duties as required.

Minimum Qualifications

MINIMUM QUALFICATIONS
Graduation from an accredited college or university with major course work in Criminology, Business Administration, a closely related field.

OR

An Associate's Degree in Criminology, Law Enforcement, Police Science or any related discipline and two (2) years of experience in white-collar investigative fieldwork.

Position Factors

FACTOR 1- KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of administrative and technical reporting procedures to present findings in clear, logical, impartial, comprehensive and concise manner such reports may be oral and/or written.
Knowledge of functions and jurisdictions of other federal, state, and territorial investigative and law enforcement agencies.
Knowledge of consumer code and the rules and regulations enforced by the agency, specifically the boards and commissions.
Knowledge of business practices and business language.
Knowledge of the Privacy Act of 1974 and other guides concerning invasion of Privacy.
Ability to carry out investigations and to ensure that laws, rules and regulations are enforced impartially.
Ability to compile and analyze information and to prepare detailed and complete reports.
Ability to establish and maintain effective working relationships with co-workers, the boards and all other persons contacted during the course of work.
Ability to use special tools and equipment used during the course of inspections and investigations.

FACTOR 2- SUPERVISORY CONTROLS
Work is supervised by the Assistant Commissioner, higher-level officer or designeel who assigns case investigation tasks, or entire case investigations to the investigative staff. Investigations are performed with direct advice or assistance sometimes within a specified period for completion. Investigative reports are reviewed for quality, comprehensiveness of coverage, adherence to office policy and guidelines, and accomplishment of overall objectives.

FACTOR 3- GUIDELINES
Guidelines include laws and regulations, policies and procedures, and program objectives that provide specific legal and administrative mandates for each of the government's departments and agencies. In conducting moderately complex investigations, the incumbent must use considerable judgment in selectively applying various investigative techniques.

FACTOR 4- COMPLEXITY
The assigned investigations involve resolving simple to moderate conflicts in facts or evidence. The Incumbent must be resourceful in the development of information on such issues until there is enough evidence to support a legal or administrative decision. Work requires the use of considerable judgment and initiative in deciding what phase needs further investigation relative to the investigation. The Incumbent may consult senior management for information related to any investigation. Investigations and fact-finding projects cover the entire Virgin Islands government departments and agencies, in addition to private businesses providing services to the government, or private taxpayers of the government.

FACTOR 5- SCOPE AND EFFECT
The purpose of work is to provide investigative findings that may have management implications and influence actions by management officials in making decisions and determining and reviewing policies and procedures. Reports are the basis, and in many instances the only basis, upon which departmental decisions rest. Many investigations result in disciplinary measures against governmental employees and officials including suspension or removal and may result in legal proceedings against these persons. They also often constitute deterrents to crimes or violations, influence changes in laws, regulations, policies, operational or practices; and/or establish precedents for future actions.

FACTOR 6- PERSONAL CONTACTS
Contacts are with any individual inside or outside the territory of the Virgin Islands, or the United States in the course of the investigative assignment. They include every level of employee within governmental departments; the United States Federal Government; all ranks of private sector commercial employees; the general public; federal and local law enforcement officials and investigative agencies; members of the Virgin Islands Senate and/or their staffs; members of the U.S. Congress or their staffs; the judiciary; and the Department of Justice and U.S. Attorney. Some contacts involve dealing with persons who are skeptical, uncooperative, unreceptive, hostile, and of a criminal, or emotionally disturbed background.

FACTOR 7- PURPOSE OF CONTACTS
Contacts are made to interview individuals to obtain information, interrogate witnesses, review and analyze financial records or transactions.

FACTOR 8- PHYSICAL DEMANDS
Work is mostly sedentary but requires some inter-island travel by aircraft.

FACTOR 9- WORK ENVIRONMENT
Work is usually performed in an office setting with some fieldwork.

DEFINITION Under the general supervision of the Assistant Commissioner or designee who directs and administers the investigative, audit, and inspection activities, this position is responsible for investigating work involving the close study and systematic inquiry of complaints by consumers regarding undesirable practices from the various professions. The Special Investigator performs related activities to facilitate resolution of the matter, either informally, by contractor corrective action, or formally through disciplinary action, and responds to complaint inquiries and assists complainants. This position schedules and conducts on-site meetings to investigate and mediation of disputes between contractors and property owners. Such disputes may involve breach of contract, deviation from plans and/or specifications, improper workmanship, violation of building codes, and other related industry standards. The Special Investigator develops recommendations and through negotiation and mediation works to secure voluntary settlements and resolutions. The Special Investigator, acting individually and as part of a team, conducts simple to moderately complex investigations or fact-finding studies involving suspected or alleged violations that may span across organizational lines and involve US Federal Agencies, as well as private entities. Work is reviewed for conformance with established policies, rules, regulations, and procedures. Duties and Responsibilities DUTIES (NOT ALL INCLUSIVE)Responds to consumer complaints as it relates to the respective professional boards and commissions. Photographs all violations or potential issues and logs the actions taken. Conducts or participates in investigations related to the professional boards. Coordinates possible resolution of a complaint by conducting meetings and discussions with contending parties, addressing all alleged complaint items. Testifies in Board hearings. Analyzes the request, complaint, or allegation in relation to appropriate laws, and regulations of the government. Investigates complaints regarding unethical business practices. Identifies the issues involved and any written or interview evidence needed. Establishes the interrelationship of facts and/or evidence in the case through questioning of principals and witnesses, taking sworn statements, securing related documents and other materials, as well as performing extensive record searches and analyses. Writes clear, concise, comprehensive reports of investigations utilizing all pertinent field notes and other data. Testifies on behalf of the Government in criminal, civil, and administrative hearings. Reports findings in cases to the Agency-heads making recommendations as required, so that action may be taken prior to the submission of a formal report to safeguard the government, its property, or reputation. Coordinates with local or federal counterparts of other agencies and with members of Virgin Island law enforcement organizations in transferring certain cases or investigations that extend beyond the office's legal mandate. Performs other related duties as required. Minimum Qualifications MINIMUM QUALFICATIONS Graduation from an accredited college or university with major course work in Criminology, Business Administration, a closely related field. OR An Associate's Degree in Criminology, Law Enforcement, Police Science or any related discipline and two (2) years of experience in white-collar investigative fieldwork. Position Factors FACTOR 1- KNOWLEDGE REQUIRED BY THE POSITION - Knowledge of administrative and technical reporting procedures to present findings in clear, logical, impartial, comprehensive and concise manner such reports may be oral and/or written. Knowledge of functions and jurisdictions of other federal, state, and territorial investigative and law enforcement agencies. Knowledge of consumer code and the rules and regulations enforced by the agency, specifically the boards and commissions. Knowledge of business practices and business language. Knowledge of the Privacy Act of 1974 and other guides concerning invasion of Privacy. Ability to carry out investigations and to ensure that laws, rules and regulations are enforced impartially. Ability to compile and analyze information and to prepare detailed and complete reports. Ability to establish and maintain effective working relationships with co-workers, the boards and all other persons contacted during the course of work. Ability to use special tools and equipment used during the course of inspections and investigations. FACTOR 2- SUPERVISORY CONTROLS - Work is supervised by the Assistant Commissioner, higher-level officer or designeel who assigns case investigation tasks, or entire case investigations to the investigative staff. Investigations are performed with direct advice or assistance sometimes within a specified period for completion. Investigative reports are reviewed for quality, comprehensiveness of coverage, adherence to office policy and guidelines, and accomplishment of overall objectives. FACTOR 3- GUIDELINES - Guidelines include laws and regulations, policies and procedures, and program objectives that provide specific legal and administrative mandates for each of the government's departments and agencies. In conducting moderately complex investigations, the incumbent must use considerable judgment in selectively applying various investigative techniques. FACTOR 4- COMPLEXITY - The assigned investigations involve resolving simple to moderate conflicts in facts or evidence. The Incumbent must be resourceful in the development of information on such issues until there is enough evidence to support a legal or administrative decision. Work requires the use of considerable judgment and initiative in deciding what phase needs further investigation relative to the investigation. The Incumbent may consult senior management for information related to any investigation. Investigations and fact-finding projects cover the entire Virgin Islands government departments and agencies, in addition to private businesses providing services to the government, or private taxpayers of the government. FACTOR 5- SCOPE AND EFFECT - The purpose of work is to provide investigative findings that may have management implications and influence actions by management officials in making decisions and determining and reviewing policies and procedures. Reports are the basis, and in many instances the only basis, upon which departmental decisions rest. Many investigations result in disciplinary measures against governmental employees and officials including suspension or removal and may result in legal proceedings against these persons. They also often constitute deterrents to crimes or violations, influence changes in laws, regulations, policies, operational or practices; and/or establish precedents for future actions. FACTOR 6- PERSONAL CONTACTS - Contacts are with any individual inside or outside the territory of the Virgin Islands, or the United States in the course of the investigative assignment. They include every level of employee within governmental departments; the United States Federal Government; all ranks of private sector commercial employees; the general public; federal and local law enforcement officials and investigative agencies; members of the Virgin Islands Senate and/or their staffs; members of the U.S. Congress or their staffs; the judiciary; and the Department of Justice and U.S. Attorney. Some contacts involve dealing with persons who are skeptical, uncooperative, unreceptive, hostile, and of a criminal, or emotionally disturbed background. FACTOR 7- PURPOSE OF CONTACTS - Contacts are made to interview individuals to obtain information, interrogate witnesses, review and analyze financial records or transactions. FACTOR 8- PHYSICAL DEMANDS - Work is mostly sedentary but requires some inter-island travel by aircraft. FACTOR 9- WORK ENVIRONMENT - Work is usually performed in an office setting with some fieldwork.

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